Job Description

Our client located in North Suburban Libertyville, IL is seeking a driven, creative and hard-working individual for our IT Help Desk (Monday-Friday 8am-5pm). We seek candidates with an entrepreneurial mindset who thrive in a fast-paced, large corporate environment.

Description: We are looking for Tier 1 Help Desk Analyst to assist in support of our customer facing websites, and password reset assistance. This is a great position for a person who is extremely customer focused, who will own the incident from start to finish, escalate to the correct team for resolution, and follow up with customer communications. The successful candidate for this role must have a strong commitment and be capable of providing excellent customer service to a wide variety of users across a wide range of technical ability.

Training period will be up to 6 weeks; hours during training will be 8am-5pm.

Responsibilities include:

• Diagnose and resolve basic problems using documented procedures and checklists in the performance of most responsibilities.
• Enter call data into a tracking system.
• Escalation of problems to higher level technical support professionals when necessary.
• Support for client customers that order client products through client website

Preferred Experience:

• Experience with assisting customers with web based ordering.
• Experience assisting customers using multiple browsers (e.g., Edge, Chrome and others).
• Excellent customer service and interpersonal skills.
• Excellent verbal communication skills.
• Strong competence within a Windows & MS Office environment
• Proven experience working within a team environment.
• Ability to problem solve and investigate issues when provided with minimal information.

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