A Help Desk Technician is the main point of contact between Doral H&W users and the information technology (IT) department. The main duties include answering users’ questions via emails or phone calls, helping users set up their computer systems, and diagnosing and resolving users’ computer issues.
The ideal candidate should have an Associate's degree in information technology and a minimum of 2 years of experience working in a help desk environment
Responsibilities for Helpdesk Technician
Helpdesk Technician skills and qualifications
Compensation:
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