Job Description

Wurzak Hotel Group is looking for an experienced Laundry Attendant to support the Housekeeping team at our gorgeous property, Hilton & Homewood Suites City Avenue. We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property. Position Summary The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. Ensure quality service, guest satisfaction and safety. Process laundry and linens in safe and efficient compliance with policies and procedures and brand standards. Promptly report emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process laundry, including linens, napkins, and tablecloths.
• Sort, fold, and press laundry by use of machinery (pressor).
• Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations.
• Ensure proper use of cleaning equipment and supplies.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and respond to inquiries regarding lost items.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Ensure maintenance problems are promptly reported through proper channels.
• Comply with all company policies and procedures.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager/supervisor before leaving work area for any reason.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
• Any other tasks/duties as requested by management.

Qualifications The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. Education and Experience

• High school education or equivalent experience.
• One or more years of related experience.
• Familiarity with hospitality industry practices preferred

Skills and Abilities

• Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
• Ability to use laundry machinery in a safe and effective manner.
• Attention to details with good organizational and efficient time management skills.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
• Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort Physical work is a primary part of job. Work is normally performed in an interior hotel environment with equipment and machines. The work involves exposure to moderate temperatures, chemicals, dust, fumes, unpleasant odors, and/or moderate to loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs. While performing job duties, the associate is required to speak, listen and write. The job requires close vision with or without corrective lenses.

Job Tags

Full time, Shift work,

Similar Jobs